You can also choose whether to allow your contacts to access or search the knowledge base through the support widget. You can choose the color of the tab, the text to appear and determine the position of this widget tab on your website. If only one category is selected, the drop-down will not appear and the software will submit the requests to the selected category, by default.ģ) What customizations are available for the widget tab? In case you want your contacts to have the option to submit to different categories on your help desk, you can choose the relevant categories. You could provide some instructional text in the Heading and Description fields.Ģ) Why should I associate with categories? The heading is the text that will appear when the form is opened by the contacts. In case you manage multiple websites from the same help desk, you can use Website A support form or Website B contact form as the names of the form. The name is an internal reference within your help desk. The date field should be passed in the format DD MMM YYYYġ) What is Name, Heading, and Description? Will my contacts know about this? The value should be comma separated display text of the options to be selected ( case insensitive ) The value should be the display text of the option ( case insensitive)Įg) ticket_dropdown_field=Dropdown Choice 1 For the custom field value, Based on the type of the custom field:Īny text or number to be included as the value The field name should be passed with spaces replaced by Hide_contact_info=true - This will hide the name / email / phone fields from the form. ![]() To auto-populate fields, you have to customize the URL you are using to launch the support widget by adding the necessary query parameters. Pre-filling form fields for support widget: You may choose to preview your widget in a sample website if needed.
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